Refund policy

Return & Refund Policy

At Patriotic, customer satisfaction is our priority. We are committed to providing quality products and a seamless shopping experience. Please review our Return & Refund Policy below.

🔁30-Day Return Policy
We gladly accept returns of eligible items within 30 days of the delivery date.
To qualify for a return, your item must:
Be returned within 30 days of delivery.
Be unused, unworn, and in its original condition.
Include all original tags, packaging, accessories, and documentation.
Be in resalable condition.

❌Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items may not be eligible for return:
Items that have been worn, washed, or altered.
Products showing signs of misuse or damage.
Items returned without original packaging or missing components.
Final sale or clearance items, where applicable.
Damaged, Defective, or Incorrect Items

🛠If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

⚠️Please provide:
Your order number.
A brief description of the issue.
Clear photos or videos showing the product and packaging.
Once verified, we will provide one of the following solutions:
A replacement item.
A full refund.
Another appropriate resolution, depending on the circumstances.

⚠️Damage resulting from misuse, accidents, or normal wear and tear is not covered under this policy.
📩How to Start a Return
To request a return, please contact our Customer Support Team.
Email: support@jcpenneypatriotic.com
Please include:
Order number.
Reason for the return.
Photos or videos (if applicable).

If your request is approved, we will provide detailed return instructions.
Returns sent without prior authorization may not be accepted.

💳Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
Your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.

Processing times may vary depending on your payment provider.
💰Return Shipping

Unless the item is defective, damaged, or shipped incorrectly:
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning items.
🚚Order Cancellations

Orders may be canceled before fulfillment begins.

Once an order has been processed or shipped, it can no longer be canceled. If your order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

Additional Information
This policy applies only to purchases made directly through the Patriotic online store.
Returns from unauthorized third-party sellers cannot be accepted.
Once a shipment is confirmed as delivered by the carrier, claims for lost packages will be reviewed on a case-by-case basis.
Patriotic is not responsible for delays caused by shipping carriers, customs inspections, severe weather, or other events beyond our control.
International customers are responsible for any applicable customs duties, import taxes, or local fees required by their country.
📞Contact Us
If you have any questions regarding returns, refunds, or your order, our Customer Support Team is here to help.
Email: support@jcpenneypatriotic.com
We appreciate your trust in Patriotic and thank you for shopping with us.